What Happens Before a Product Reaches the Shelf

Every product Planet Fun imports into New Zealand arrives accompanied by an independent safety certificate. This is not a self-declaration — it is a verified document from accredited testing laboratories confirming that the product meets applicable New Zealand safety standards.

Our quality assurance process goes well beyond the regulatory minimum and includes:

• Independent safety certification for every item in every shipment
• Compliance review against New Zealand consumer product safety requirements
• Ongoing review and analysis by specialist compliance consultants, including trans-Tasman industry expertise
• Supplier-level auditing and brand-level quality standards
• Continuous improvement through independent analysis and professional review

We do not wait for problems to find us. We build systems designed to surface them first.

When Something Goes Wrong — Our Commitment to Swift Action

In 26 years of operation, Planet Fun has dealt with two situations requiring product action. In both cases, the risk to consumers was assessed as low. In both cases, we acted immediately, and in each instance we used the experience to strengthen our QA systems — so that our processes today are more robust than they were before.

Our recall protocol is clear: the moment a safety concern is confirmed, we notify authorities, contact all retail partners, and communicate transparently with consumers — simultaneously, not sequentially. There is no delay while we consider commercial impact. Safety comes first.

We are proud of that record — not because recalls never happen, but because when they do, we handle them exactly as a responsible distributor should.

What Rigorous Actually Means

When we say our QA process is rigorous, we mean it specifically. Every shipment is accompanied by safety certification. Every product category is reviewed against current New Zealand standards. We retain a specialist trans-Tasman compliance consultant who works with us throughout the year — not just when issues arise. Our processes are subject to ongoing professional review.

We are not a company that meets the minimum. We are a company that sets its own bar above it.

Our Standards

We only partner with suppliers who share our commitment to safety and ethical sourcing. Our portfolio of over 80 international brands represents companies that invest in responsible manufacturing, independent testing, and continuous improvement.

Questions or Concerns?

If you have a question about any Planet Fun product — whether you are a consumer, a retailer, or a media organisation — we welcome your enquiry.